Privacy Policy

Last updated: 11/01/2026

Introduction

This Privacy Policy explains how Brainville Designs Ltd (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website Brainvilledesigns.co.uk.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are (Data Controller)

Company name: Brainville Designs Ltd.

Business location: United Kingdom

Email: Info@brainvilledesigns.co.uk

We are the data controller for the personal data collected through this website.

Personal Data We Collect

We collect the following categories of personal data:

Registration & Account Data

• Name
• Email address
• Account login credentials (stored securely and encrypted)

Order & Delivery Data

• Billing address
• Delivery address
• Phone number
• Order details and purchase history

Marketing Data

• Email address
• Marketing preferences (where you have opted in)

Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and interactions on the site
• Cookie and analytics data (see Cookie Policy)

How We Use Your Personal Data

We use personal data to:

• Create and manage customer accounts
• Process and fulfil orders
• Arrange delivery of purchased products
• Communicate with customers about orders and enquiries
• Send marketing communications where consent has been given
• Improve our website and services
• Meet legal and accounting obligations

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to process orders and deliver goods
• Legal obligation – accounting and tax requirements
• Legitimate interests – site security, fraud prevention, service improvement
• Consent – marketing emails and non-essential cookies (including analytics)

Marketing Communications

We only send marketing communications where you have explicitly opted in.

You can withdraw your consent at any time by:

1. Clicking the unsubscribe link in any marketing email, or
2. Contacting us at: Info@brainvilledesigns.co.uk.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Cookies & Google Analytics

Our website uses cookies and similar technologies.

We use Google Analytics to understand how visitors use our website and to improve performance.

Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• IP address (processed in accordance with Google’s privacy safeguards)

Google Analytics is only activated after you provide consent via our cookie banner.

Analytics data may be transferred outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

For full details, please see our Cookie Policy.

Sharing Your Personal Data

We only share personal data where necessary and on a need-to-know basis.

Delivery partners

We share the following information with delivery partners solely for fulfilment:

• Name
• Delivery address
• Phone number (where required)

We do not sell or rent personal data to third parties.

All third parties are required to process personal data securely and in accordance with data protection law.

Data Storage & Security

Personal data is stored within our WooCommerce system and website hosting environment

Access is restricted to authorised personnel only

We apply appropriate technical and organisational security measures to protect data

Data Retention

We retain personal data only for as long as necessary:

• Account data → until the account is deleted or becomes inactive
• Order and invoice data → retained for legal and accounting purposes (typically 6 years)
• Marketing data → until consent is withdrawn

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at Info@brainvilledesigns.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected in the “last updated” date above.